Our contact details
Name: Louise Castle VA
Phone Number: 07931 652035
E-mail: louise@louisecastleva.com

The type of personal information we collect -
We currently collect and process your personal data through your use of www.louisecastleva.com and communication data via email and phone communication:
• Customer Data; we use personal identifiers, namely contacts and contact details. This data is collected to supply services requested and purchased and to keep records on transactions and billing.
• Communication Data; any communication that you send to www.louisecastleva.com from the contact form on the website, text, email or any other form of communication that you send. This data is collected for the purpose of communicating with you and record keeping.
• Cookie Data: Please see our cookie policy for more details.

How we get the personal information and why we have it -
Most of the personal information we process is provided to us directly by you for the purpose of enquiring and/or purchasing services.
We may share this information with third parties during the course of providing our services to you, all details will only be passed on with your prior consent
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting louise@louisecastleva.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information -
We keep your personal details for as long as it is necessary, and it is required for the purpose that it is collected for. All personal data is stored as securely as possible, where third party storage is used, namely cloud storage, we are reliant on the security systems of the cloud storage companies. We will then dispose your information securely when no longer required.

Your data protection rights -
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at louise@louisecastleva.com if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at louise@louisecastleva.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk